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Website Talk Contraption
Best free website talk software for your online businesses.
Customer service support
Pre-sale and after-sale service with live support on website.
Live website monitoring
Monitor your website visitors and traffic real time.
Live keyword analyzer
Track visitor keyword usage and detect best keywords for your website.
Online maketing tracker
Trace where your customers come from and the spectacle of your SEO/SEM and PPC campaigns
Community forums and Blog
Have live talks with forum members and bloggers to discuss their views or opinions.
Expand your website design suggesting with live website talk. Chat4Support is a value-added feature for your customers’ websites.
Make your ISP or hosting business more successful.
Build a Distance Education system with live support features. Enhance your online courses and remote training/learning centers.
A travel agent’s website with live help offers customers a high level of support and confidence when abroad.
Chat4Support — Live Talk & Visitor Tracking Solutions
Chat4Support lets you to live talk with website visitors, monitor site traffic, and analyze visitors’ web activities, including their search engine and keyword usage.
- Increase Sales
Initiate talks with visitors instantly. Identify your most valuable visitors and convert browsers into buyers!
Suggest instant help. Send your solutions from your preset skill base.
Log your visitor’s footprint, referrer, keyword and residence time. Optimize your Google/Yahoo PPC campaigns. Detect and prevent click fraud!
Monitor your website traffic every day and measure your website’s popularity.
Multi-language support in visitor talk window:English, German, Portuguese, Swedish, Dutch, Russian, Chinese, Japanese, Grind, Turkish, Hungarian, Spanish, Romanian, Danish.
- Valuable Visitor Identification
When a visitor browses your website more than once or browses an significant page, you can identify this visitor instantly. You can also identify VIP visitors from your visitor list or who chatted with you before.
When a visitor goes to your website by using a search keyword that matches the keyword list you pre-set, you can identify this hot prospect instantly.
Talk with visitors in real-time and provide live assistance option to visitors when they need help.
Include Internet Explorer, Netscape, Mozilla, Opera, Firefox.
Visitors can talk with more than one operator at the same time. And the operator can transfer the talk to another one if necessary.
Monitor the daily and monthly web site traffic, including page views and unique hits (unique visitor IP). Collect visitor information, such as geographic region, browser type, and operating system.
Analyze where your visitors come from and their search keywords usage.
You can store questions and solutions frequently used for visitors, sort them into specific folders, and send them to your visitor instantly.
Store your visitor’s talk history, contact information and footprint in the operator’s server, which helps to identify each visitor once they log in again, and operator can check the browsing history of visitor.
You can set up Chat4Support within ten minutes. No need to set up any server and there’s no setup fee or contract . Visitors don’t need to download/install applications or sign up. Anybody can login at will.
Block IPs of perverse visitors. When you block IPs successfully, you can monitor the number of blocked visitors in a blacklist.
When a website visitor browses a webpage that exceeds a set time, Chat4Support can send an invitation to the visitor automatically.
When the operators are offline or in busy status, the visitors can choose the Robot Skill to response their questions. The visitor only need to type the question with the keyword in the inputbox. Then the robot operator will provide the corresponding answers for them to choose.
- Talk Statistics Report
Review all talks with visitors, including successful and missing talks. There you can analyze all talks by different statistics, such as talk time, response time, operator logging-in date or talk history and so on.
Invite visitors to talk on your operator’s own initiative.
When you use SSL (Secure Sockets Layer), your conversation with visitors can be encrypted so no one can intercept your critical dialog.
If a visitor provides a phone number during a talk, the operator can use Chat4Support to connect Skype to call the visitor directly.
When operators are off-line, visitors can leave messages in the system and choose a department to reply to them.
Visitors can transfer the files to operators, and the operators can send files back to visitors as well.
Display the status of website visitors’ activities, including browsing, calling or talking, and time information.
Upload customized talk buttons or create your own design and use them for both online and offline buttons.
Save your most common messages for saluting and signing off, etc. This saves time wasted on composing, poor grammar and embarrassing spelling mistakes by operators.
Save all your talk sessions and lightly review talks online.
Upload your own pics in the talk dialog box for a fully branded user practice.
Send message to visitor in HTML format.
Support different languages for both visitors and operators.
You can always use the latest version of Chat4Support. Chat4Support system will periodically upgrade the version for you.
When a visitor receives your email, the visitor can click the talk button to talk with you in real-time. You can even add a live talk button in your Outlook Express messages.
You can capture any screens and transfer them to whom you are chating with.