Talk Rooms Icon Is Not Visible on Jabber for Windows
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Contents
Introduction
This document describes a solution when the ‘Talk Rooms’ icon on Jabber Windows Ten.Five is missing after you configure the client for the Persistent Talk feature.
Persistent Talk Rooms are persistent instant messaging sessions that remain in existence even when all users have left the room and do not terminate like makeshift instant messaging sessions. The intent is that users will come back to persistent talk rooms over time in order to collaborate and share skill of a specific topic, search through archives of what was said on that topic (if this feature is enabled on Cisco Unified Presence), and then participate in the discussion of that topic in real-time.
Prerequisites
Requirements
Cisco recommends that you have a basic skill of Cisco Unified Presence server administration.
Components Used
The information in this document is based on these software and hardware versions:
- Cisco Unified Communications Manager (CUCM) IM and Presence Release Ten.Five
- Postgresql Versions 8.Three.x through 9.1.1
- Cisco Jabber for Windows Ten.Five
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document commenced with a cleared (default) configuration. If your network is live, make sure that you understand the potential influence of any directive.
Problem
Cisco Jabber for Windows Ten.Five can be used in order to create Talk Rooms and invite other users to join those rooms. This feature works only when Cisco Unified Presence server is enabled with Persistent Talk functionality. For more information on configuration of the Presence server for Persistent Talk, refer to the outward database setup guide in the ‘Related Information’ section.
After you finish the server side configuration, this parameter has to be added in the jabber-config.xml file in order to enable the client with Persistent Talk. Then the file has to be uploaded into the CUCM server knot on which the TFTP service is active and running.
Peak: The Jabber client downloads the XML file during the end-user login and parses the file in order to read its content. It is recommended to check the file for any syntax errors with XML Validator or any other XML validator instruments available on the Internet.
The ‘Talk Rooms’ icon is on the left-side hub of the client as shown in this picture. In order to create a fresh room, select File > Fresh > Talk Room.
However, sometimes the client does not showcase the ‘Talk Rooms’ icon on the user interface even after the client downloads and parses the file successfully.
Solution
The ‘XCP Text Conference Manager’ service on the IM and Presence server is responsible for management of the Persistent Talk Rooms. If this service is ‘Deactivated’ and ‘Not Running’, the client does not have the capability to create the rooms even tho’ it is enabled as described previously in this document.
Select Cisco Unified Serviceability > Devices > Service Activation in the IM and Presence server in order to determine if the service is ‘Activated’ and ‘Running’.
Talk Rooms Icon Is Not Visible on Jabber for Windows
Talk Rooms Icon Is Not Visible on Jabber for Windows
Download Options
View with Adobe Reader on a multitude of devices
Contents
Introduction
This document describes a solution when the ‘Talk Rooms’ icon on Jabber Windows Ten.Five is missing after you configure the client for the Persistent Talk feature.
Persistent Talk Rooms are persistent instant messaging sessions that remain in existence even when all users have left the room and do not terminate like improvised instant messaging sessions. The intent is that users will comeback to persistent talk rooms over time in order to collaborate and share skill of a specific topic, search through archives of what was said on that topic (if this feature is enabled on Cisco Unified Presence), and then participate in the discussion of that topic in real-time.
Prerequisites
Requirements
Cisco recommends that you have a basic skill of Cisco Unified Presence server administration.
Components Used
The information in this document is based on these software and hardware versions:
- Cisco Unified Communications Manager (CUCM) IM and Presence Release Ten.Five
- Postgresql Versions 8.Trio.x through 9.1.1
- Cisco Jabber for Windows Ten.Five
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document commenced with a cleared (default) configuration. If your network is live, make sure that you understand the potential influence of any guideline.
Problem
Cisco Jabber for Windows Ten.Five can be used in order to create Talk Rooms and invite other users to join those rooms. This feature works only when Cisco Unified Presence server is enabled with Persistent Talk functionality. For more information on configuration of the Presence server for Persistent Talk, refer to the outer database setup guide in the ‘Related Information’ section.
After you finish the server side configuration, this parameter has to be added in the jabber-config.xml file in order to enable the client with Persistent Talk. Then the file has to be uploaded into the CUCM server knot on which the TFTP service is active and running.
Peak: The Jabber client downloads the XML file during the end-user login and parses the file in order to read its content. It is recommended to check the file for any syntax errors with XML Validator or any other XML validator contraptions available on the Internet.
The ‘Talk Rooms’ icon is on the left-side hub of the client as shown in this picture. In order to create a fresh room, select File > Fresh > Talk Room.
However, sometimes the client does not display the ‘Talk Rooms’ icon on the user interface even after the client downloads and parses the file successfully.
Solution
The ‘XCP Text Conference Manager’ service on the IM and Presence server is responsible for management of the Persistent Talk Rooms. If this service is ‘Deactivated’ and ‘Not Running’, the client does not have the capability to create the rooms even however it is enabled as described previously in this document.
Select Cisco Unified Serviceability > Instruments > Service Activation in the IM and Presence server in order to determine if the service is ‘Activated’ and ‘Running’.