Zoom Help Center
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Significant: Known Issues
1. Problem: When users are in a Zoom Room and connect from a USB based audio device (i.e. Jabra 810, Revolabs UC series) their audio may lead to a little more frequent occurrences of echo that is more apparent in larger rooms.
Workaround: From the Zoom Rooms menu, unlock your settings from "Lock Settings" and then go to "Settings". From here, please make sure your volume is adjusted to no more than 60% on the volume slider bar.
Feb 2016:
1. Problem: When users screen share into a Zoom Room with ‘share computer audio’ selected, audio will play through the Zoom Room audio device as well as the computer’s audio that you’re sharing content from.
Workaround: From the meeting, click Join Audio > Test computer Audio > turn the output volume all the way down.
Two. Problem: Users have reported that Zoom and the Mac OS system audio do not recognize the outward USB speaker or Microphone intermittently with MacOS Ten.11.x. This is likely related to a MacOS bug.
Workaround: Upgrade to MacOS Ten.11.14, downgrade to MacOS Ten.Ten, or liquidate any USB hub/USB extension.
Jan 2016
Problem: Users have reported a gray screen when attempting to play DVD from Mac OSx.
Dec 2014
Feb 2014
Apple Mac OS has immobilized an audio distortion issue with Mac OS Ten.9.Two. This issue may cause echo and audio feedback during a Zoom meeting. Please update via Mac App Store or directly from Apple Support Download.
Oct 2013
Facebook has switched the login method parameter. You may see the following error when logging in from the Windows client.
Sep 2013
Does not recognize Mac Air (2013) camera with MacOS Ten.8.Five
We are waiting for Apple to resolve an issue where the Zoom Mac client cannot recognize the built-in Mac Air (2013) camera after upgrading to MacOS Ten.8.Five. This issue applies to various apps, not just Zoom. Update: Apple to release a fix soon. Update: Apple has updated the fix today on Oct Four, 2013.
Issue with Norton Anti-Virus
Norton is alerting that Zoom client (Win seven or Win 8) as WS.1-Reputation. We have submitted a false positive report to Norton. Norton has acknowledged the false positive and will be immovable on the next Live Update (9/16/2013). Update: This is now resolved with Norton’s latest update.
Jul 2013
Installation failure, version: 2_6_0, error: 10006
Error ten thousand six can result for a few reasons:
- The target disk is utter
- The source link of the Zoom package is cracked
- An antivirus software like AVG that could have isolated the file downloaded by the Zoom installer
- Please check your disk space and make sure there is sufficient space
- Please click zoom.us, download the package and install it by hand
- If the problem persists, please open a ticket here and we will contact you for troubleshooting
Jan 2013:
Issue with Windows installation error
When installing the Zoom windows client, if you experienced an error message such as " Installation failure, version: 2_6_1, error: 1618," please restart your PC. This message indicates that you had downloaded Microsoft updates the PC was not restarted. Please restart the PC and then install Zoom.
If the error persists, please get this installer.txt file and submit a fresh ticket. The installer.txt file is located at c:/users/username/AppData/Wandering/Zoom
When updating Zoom to a newer version, if you experienced an error message such as "Installation failure, error 1612," please visit Microsoft Support, go to the Resolution section and find Microsoft Fixit, and then Run Now.
Dec 2012:
Issue with anti-virus engine:
The zoom.us Windows client is validated with the most popular AV engines, such as Mcafee, Symantec, Trend Micro, AVG, and more.
If you encounter installation issue with AV engine. Please contact us with the type and version of AV and mailto:[email protected] or open a ticket here.
Nov 2012:
Issues with network firewall or URL filters:
If you are on a corporate or vpn network, you may encounter the following –
a. URL filter that is blocking access to zoom.us
If you know what the firewall/URL filter is, please let us know via mailto:[email protected] we will contact the vendor to update their categorization.
You can also contact your IT admin to re-categorize zoom.us from fresh (parked domain) to a business website.
b. Network firewall or proxy server
If your app stays in a "connecting" mode and timed out to a "Network error, please attempt again" – it could be a proxy server or network firewall settings
Note: For network firewall settings, please permit udp and tcp port 8801, eight thousand eight hundred two and eight thousand eight hundred four inbound and outbound. Otherwise, we will use port four hundred forty three SSL.
Note: We also support http proxy server. You may need to inject the proxy settings on the client.
Oct 2012
USB Hub preventing audio/movie:
If you are having an issue with getting your audio/movie to work during a meeting and are using multi-port USB hub.
Three. Click the Movie Drop down box, and select the Camera device you wish to use.
This should permit the Camera to function decently..