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Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot stream games

In order to stream games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, commencing with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-built settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Eliminate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot geyser games

In order to flow games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, kicking off with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-made settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Eliminate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot blast games

In order to explosion games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, commencing with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-made settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Eliminate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot flow games

In order to flow games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, kicking off with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-built settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Liquidate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot geyser games

In order to explosion games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, kicking off with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-built settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Eliminate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot blast games

In order to blast games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, commencing with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-built settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Eliminate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot blast games

In order to stream games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, embarking with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-built settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Liquidate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot blast games

In order to fountain games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, kicking off with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-built settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Liquidate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot blast games

In order to stream games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, commencing with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-built settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Eliminate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot blast games

In order to flow games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, embarking with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-built settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Eliminate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot flow games

In order to fountain games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, commencing with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-made settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Liquidate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot explosion games

In order to flow games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, beginning with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-built settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Eliminate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot stream games

In order to geyser games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, embarking with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-made settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Liquidate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot explosion games

In order to fountain games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, commencing with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-made settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Liquidate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot geyser games

In order to explosion games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, kicking off with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-built settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Liquidate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

Fix problems with Facebook games, talk and more, Troubleshooting, Mozilla Support

Fix problems with Facebook games, talk and more | Troubleshooting

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

Cannot blast games

In order to explosion games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to permit saving information on your computer.

  1. Right-click Hold down the Ctrl key while you click on any Flash content and select Global Settings… . The Flash Player Settings Manager window will open.
  2. Select the Storage tab.
  3. Click Local storage settings by site . The Local Storage Settings by Site window will open.
  4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
  5. Click Close .
  6. Dismiss the Flash Player Settings Manager window.

Cannot connect to Facebook

If you cannot connect to the Facebook website at all in Firefox:

  • Check to see whether you can connect in another browser (such as Internet Explorer Safari Epiphany ).
    • If you can connect in another browser, but not in Firefox:
      1. Go after the troubleshooting steps below, commencing with the Clear cookies and cache section
      2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to permit Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
  • If you cannot connect in any browser, the Facebook site may be down.

Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn’t listed, go after the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

  1. Click the menu button , choose History and select Clear Latest History. .
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

  1. Click the menu button and choose Options . Preferences .
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom-made settings for history.
  4. Make sure Accept cookies from sites is check marked.
  5. Make sure Accept third party cookies is check marked. Make sure Accept third party cookies is set to Always or From Visited.
  6. Click Exceptions… .
  7. Make sure facebook.com is not listed.
    • If it is listed, click on its entry, then click Eliminate Site .

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

  1. Click the menu button and choose Options . Preferences .
  2. Click to select the Content panel.
  3. Make sure that Enable JavaScript is checked.
  4. Close the about:preferences page. Any switches you’ve made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and plugins

If the steps above did not fix your problem with Facebook:

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Switches to Facebook

Facebook is known to make switches to their system regularly. Check Facebook Developer Blog for switches that have recently been made.

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